FAQs

more information
E-Commerce Information Pack

Schedule

Display YM sailing schedule to help you locate suitable sailing based on cargo production.
Q1: How can I get the vessel schedule?
A : Please go to [Schedule] => [Point-to-Point Search]. Then, insert location with service term and confirm the duration to get the schedule you need.
 
Q2: How can I get the detailed sailing schedule?
A : The above search result provides “Detailed Routing” for you to get detailed sailing schedule.
 
Q3: Where can I get a complete schedule for my target route?
A : You can get it from [Schedule] => [Long Term Schedule Download] by selecting area or by service name.
 
Q4: Where can I download long term schedules?
A : Please go to [Schedule] =>[Long Term Schedule Download] and choose area/ service you need. We provide HTML, CSV, TEXT, XML formats for you to download. Due to the limitation of email, please don’t select too many formats and service at a time.
 
Q5: Can I download an EDI schedule file?
A : Yes, we provide XML formats at your request from [Long Term Schedule Download].
 
Q6: Is it possible for me to receive schedules regularly via email?
A : Yes, you can. Please go to [Schedule] => [Schedule Subscription] and input email address, company name, country, file format, frequency, area to get it.
 
Q7: Can I update my preferred routes from [Schedule Subscription] ?
A : Yes, you can refer to the following steps:
• [Schedule] => [Schedule Subscription]
• Input email address
• Update subscription
• Click "Update"
 
Q8: Can I cancel my preferred routes from [Schedule Subscription] ?
A : Yes, you can refer to the following steps:
• [Schedule] => [Schedule Subscription]
• Input email address
• Click "Unsubscribe"

Booking

To help customers make booking easier and save fee on telephone or fax.
Q1: Is the function available for all customers of Yang Ming?
A : This function is open for registered customers. After registration, an ID/Password will be assigned.
 
Q2: How can I get the ID/PW for e-booking?
A: Please go to YM webpage and click [e-Service] -> [Member Login] -> [Register]. Choose [Booking] e-service and fill in the profile. We will notify you within 3 working days for "Booking” registration results.
 
Q3: Can I make a new booking based on the previous one?
A: Yes, the premise is that you made the previous one via YM web, too. The bookings made via telephone or fax won’t be available on web.
You can refer to the following steps:
• Login YM e-service.
• Click [Booking].
• Fill the new booking request.
• Save This Booking As a Template.
• You can use this template to make a new booking next time.

Or you can also refer to another way :
• Insert "E-Booking Transaction ID"
• Click "Copy Booking"
 
Q4: Can I amend the booking on web?
A: Yes, you can. The amendment will be effective after receiving confirmation from Yang Ming.
 
Q5: Can I cancel the booking on web?
A: Yes, you can. The cancel will be effective after receiving confirmation from Yang Ming.
 
Q6: How soon can I receive the booking confirmation from Yang Ming?
A: After booking is made online, you will receive an e-mail notification within 4 hours on a working day. Once the booking is being accepted, declined or need modification, you will receive the booking confirmation email. If you don’t receive any notification, please contact local sales representative.

B/L Process

B/L Instruction
This feature enables shipper to submit shipping instruction via Yang Ming website other than traditional methods (FAX) or via EDI.
Q1: Is [B/L instruction] e-function available for all customers of Yang Ming?
A: This function is only opened to the owner of goods who is also registered customer of YM e-Service.
 
Q2: How can I get the ID/PW for [B/L instruction]?
A: Please go to YM webpage and click [e-Service] -> [Member Login] -> [Register]. Choose [B/L instruction] e-service and fill in the profile. We will notify you within 3 working days for "Booking” registration result.
 
Q3: Do I need to input the same shipping instruction every time?
A: No, you can create a new template for future use. You just need to amend part of it to complete a new B/L instruction. Besides, you can save different templates by trades if you need.
 
Q4: How can I amend the previous B/L instruction?
A: After login, click [B/L instruction] -> "Update / View existing B/L Instruction" to amend B/L data and submit.
 
Q5: Can I save the unfinished shipping instruction as a draft and finish later?
A: Yes, you can use the template to save your draft shipping instruction.
B/L Print
This feature enables customers to print Original B/L, Seaway Bill or B/L copy directly from Yang Ming web site.
Q1: Is [B/L print] e-function available for all customers of Yang Ming?
A: This function is only opened to the owner of goods who is also registered customer of YM e-Service.
 
Q2: How can I get the ID/PW for [B/L print]?
A: Please go to YM webpage and click [e-Service] -> [Member Login] -> [Register]. Choose [B/L print] e-service and fill the profile. We will notify you within 7 working days for "Booking” registration results.
 
Q3: Can I edit the B/L content directly on Yang Ming website?
A: No, any amendment cannot be made through the web site.
 
Q4: What should I do when the amendment has to be made?
A: If amendment is needed before printing, please click the hyperlink of BL NO. to leave your message in the comment column and our local staff will contact you ASAP. Or please contact our local office to send the amendment. After B/L has been printed, please contact our local documentation department for modification and surrender original B/L.
 
Q5: When can I print B/Ls from YM web?
A: After our local office uploading the file into YM HQ system, the personnel previously set in “security” list will receive e-mail notification. After that, you can print B/Ls sorted by "Creation Date", "Vessel Name", "Loading Port" or "B/L no. "
 
Q6: What should I do if I have run out of Internet B/L forms?
A: You can ask for Internet B/L forms either log in "B/L Print" to click "Order" button or contact local office.
 
Q7: What kind of paper should I use to print out B/Ls?
A: For Original B/L, you should print it out on YM proprietary Internet B/L form. Otherwise, the B/L will be invalid. For Seaway B/L or B/L copy, you can use any plain A4/letter size paper.
 
Q8: What should I do if I have many B/Ls to print?
A: YM provides customers an easy way to print all selected B/Ls at a time. After confirming the accuracy of each B/L, you can select the B/Ls that you want to print and then click "Print" to get B/Ls at once.
 
Q9: Why B/L image PDF file could not display on WEB?
A: We suggest three modes for this condition:
• Check PDF Reader software has been installed.
• Check the firewall device/software. Then configure the firewall setting for Yang Ming domains and trusts.
• Re-log in to BL Print fucnction.
• If the download is still not working, please contact us via [Contact us].
 
Q10: Why the webpage shows Navigation to the webpage was cancelled? (for IE8 user)
A: IE 8.0 has higher safety consideration than former version, so when you press the link of B/L Print, you might see a pop-up window warning "the webpage is not using https to transmit the content and it may threaten the safety of webpage". Please click "NO", then B/L should be able to process successfully.
B/L Content
This feature enables customers to view the content of history B/L on Yang Ming web site.
Q1: Is [B/L contents] e-function available for all customers of Yang Ming?
A: This function is only opened to the owner of goods who is also registered customer of YM e-Service.
 
Q2: How can I get the ID/PW for [B/L contents]?
A: Please go to YM webpage and click [e-Service] -> [Member Login] -> [Register]. Choose [B/L contents] e-service and fill the profile. We will notify you within 3 working days for "Booking” registration results.
 
Q3: I am a custom broker. Can I access this feature on behalf of my customer?
A: Only registered customer is able to access this feature. Please have your customer register and assign you as sub-user in order to have access.

Track & Trace

Need an up-to-date status on your shipment? Want it right away without constantly checking on the web site? Why not just let Yang Ming notify you automatically by email? Stay in the know by simply leaving your email address and container number or B/L number you will receive notification from YM whenever there is new event.
Q1: By what kind of information can I track a shipment?
A: Container number, Bill of lading number, Booking number, or P.O number can be used when you track a shipment. Container number is composed of 4 letters and 7 digits and Bill of Lading number Yang Ming issued is composed of 1 letter and 9 digits, for example : A123456789. We highly recommend you to use container number as the first priority to do the tracking.
 
Q2: What should I do when it shows "Sorry, there is no data for this container~~" ?
A: Please reassure you did book with Yang Ming for the shipment and number is correctly inserted. If it’s still not working, please [Contact us].
 
Q3: How can I get the ETA of the shipment?
A: After you enter B/L no. or booking no. then click “Track”, you’ll see the ETA in routing schedule. If you enter container no., the ETA will be under the column of “to Facility”.
 
Q4: Why can’t I get the B/L no. and its detail after tracking by container no.?
A: It’s because the data is not available on our web yet. You can still get the latest cargo status after tracking by container number.
 
Q5: Can I enter more than one container no. or B/L no.?
A: Yes, we provide two ways to check shipment status.

• [Cargo Tracking] - Entering more than one container number or B/L number to get the latest status of shipments. Please note container number and B/L number can’t be queried at the same time.
• [Tracking Report Subscription] – Leave your email address and target B/L and/or container number, status report will be sent to you until the cargo is full to consignee.
 
Q6: Can I receive the status report without log in YM website?
A: To save your time, we provide two ways for your reference :

• [Tracking Report Subscription] – Leave your email address and target B/L and/or container number, status report will be sent to you until the cargo is full to consignee.
• [Shipment control] - Log in YM with ID/PW and crate new report by setting “Vessel/Voyage”, “Origin/Destination” and date range for receiving the status report.
 
Q7: How can I get the ID/PW for [Shipment control] function?
A: Please go to YM webpage and click [e-Service] -> [Member Login] -> [Register]. Choose [Shipment control] e-service and fill the profile. We will notify you within 3 working days for "Booking” registration results.
 
Q8: What can I do if I don’t want to receive the tracking report?
A: If you originally use [Tracking Report Subscription] function, you can refer to the following steps:
• Go to [Track & Trace] = > [Tracking Report Subscription]
• Enter email address and then click "Submit"
• Click "Unsubscribe" and then you can cancel the subscription

If you originally use [Shipment control] function, you can refer to the following steps:
• Login with ID/PW and go to [Shipment control]
• Click "Event Notification"
• Click "Template Name"
• Remove your email address from “Recipients of Alert” or delete one of Event Notification templates.
 
Q9: What can I do if I don’t want to receive the Event Notification report?
A: You can refer to the following steps:
• Login with ID/PW and go to [Shipment control]
• Click "Event Notification"
• Click "Template Name"
• Remove your email address from “Recipients of Alert” or delete one of Event Notification templates
 
Q10: Can I change my ID or password assigned by Yang Ming?
A: The user ID is not allowed to modify while you can update the password by clicking "Change Password" after log in YM.

Vessel Tracking

Q1: How can I use [Vessel trcking]?
A: Enter partial name of vessel or select the vessel in service. After clicking “Track”, you will see the voyage detail.
 
Q2: How can I locate the Lloyd's Code for the target vessel?
A: You can locate vessel's Lloyd's code by go to [SERVICE] --> [FLEET] and select target vessel. Or you can obtain the info by go to [Vessel Tracking] --> [Search by Vessel].
 
Q3: Why are some vessels not available on the Yang Ming web site?
A: All operating vessels of Yang Ming and alliance partners' are available on Yang Ming web site. If any target vessel can't be located, please [Contact us].
 
Q4: How can I know the vessel status of calling port in specific duration?
A: Please go to [Vessel tracking] -> [Search by Port] and select calling port, duration of arrival. Then, you’ll get the vessel status.
 
Q5: What are the differences among "planned", "estimate" and "actual" status?
A: "Planned schedule" refers to sailing schedule from Long-term that was planned 3 – 6 months in advance.
"Estimated schedule" refers to sailing schedule after vessel departs and is close to reality.
"Actual schedule" refers to actual vessel arrival/departure date/time.

Others

Q1: Where can I find the contact information for YM worldwide agents?
A: Go to "Office Network" --> "Office & Agent" on the top of Yang Ming web site.
 
Q2: What can I do when I don’t know how to use YM e-functions?
A: We provide the ways as below:
• Please refer E-Service Information Pack.
• Please [Contact us] and we’ll contact you as soon as possible.
 
Q3: If I need to have more access to member only features, what should I do?
A: Please log in as member and then click "Change Register" to modify registration or apply for new features. We will process your request as soon as possible.
 
Q4: How can I change my password assigned from Yang Ming?
A: Please log in with the assigned ID/PW first, then click "Change Password" to process. Please note the assigned user ID is not allowed to modify.
 
Q5: Do all Yang Ming E-service features require ID/PASSWORD?
A: For Booking, BL Instruction, BL Contents, BL Print, Shipment Control, registration is required. You can find "Register" button under “Member Area” to process registration.