| No. | Issues | Description | Degree of Attention |
| Governance | 1 | Corporate governance and integrity in shipping operation | This is exemplified by Yang Ming shareholders’ rights and interests, relationships with investors, professional capabilities of Board of Directors, independence and professionalism, institution of codes of conduct, anti-malpractice and anti-corruption regulations, communication and interaction methods for stakeholders, multiple and smooth communication channels, disclosure of and response to issues that require communication. | |
| 2 | Shipping operation strategies and operational performance | This is exemplified by the information about Yang Ming’s economic performance of shipping operation, profits and losses of investments, financial matters, operating costs, and the indirect economic impact brought by shipping operation. | |
| 3 | Risk management | On account of potential external factors such as economic, environmental, and social risks in shipping operation, Yang Ming has in place mechanisms for their management and control, such as monitoring different risks, precautionary and emergency response measures, stop-loss mechanism, crisis management, as well as identifying potential areas for improvement. | |
| 4 | Maritime transport safety | This is exemplified by cultivating awareness of anti-terrorism and potential risks among Yang Ming’s maritime transport fleet personnel, the status in the implementation of emergency response measures and the establishment of a reporting system, facilitating proper understanding and protection of transported goods, and conducting well management of dangerous cargo and maintenance of transport stability. | |
| 5 | Customer service quality and satisfaction | This is exemplified by Yang Ming’s efforts in guaranteeing transport stability, improving service communication methods and quality, the status of maintaining customer relationships, as well as the actions taken in marketing communications. | |
| 6 | Compliance of laws and regulations | This is exemplified by the status of Yang Ming’s compliance and awareness campaigns of relevant laws and regulations, as well as its promotion of internal policies, such as the laws and regulations governing labor, environment, competition, and intellectual properties. | |
| 7 | Information security and guarding customer privacy | This is exemplified by Yang Ming’s method on corporations’ confidential information, guarding customer privacy and transaction security as well as its compliance status on data protection regulations. | |
| 8 | Implementation and performance of sustainability strategies | This is exemplified by Yang Ming’s short, medium, and long-term strategies for sustainable development, relevant practices, and status of implementation, as well as publication and transparency of disclosing different types of corporate information, such as operational status, financial performance, and business strategies. | |
| 9 | Management of supply chains | This is exemplified by Yang Ming abiding by the principle of sustainable procurement regarding supplier management and procurement policies and mechanisms. For instance, just and fairness properly are maintained in the tendering, price negotiation, and procurement procedures. The selection and assessment of supplier is based on the consideration of integrity, morality, human rights, occupational safety and sanitation, as well as environmental protection. | |
| 10 | Digital transformation | This is exemplified by Yang Ming employing digital technologies to optimize business model, upgrade internal, and external operating procedures. The company is gradually moving its operating procedures, value proposition, and customer experience towards digital culture. | |
| Environmental | 11 | Governance strategies for climate change | This is exemplified by Yang Ming adopting proper assessment mechanisms, response measures, future planning, as well as objectives and results in response to the impact and opportunities brought by climate change such as extreme weather and trends of carbon pricing. | |
| 12 | Greenhouse gas emissions | This is exemplified by Yang Ming’s carbon inventory and management of greenhouse gas emissions generated by shipping operation, as well as the objectives and actions aimed at reducing greenhouse gas emissions, such as switching to new environmentally-friendly ships and research and development of alternative energies. | |
| 13 | Use and consumption of energy resources | This is exemplified by Yang Ming’s status of consumption, management practices, use strategies of raw materials, energy, and water in its shipping operation; the management measures are adopted to increase energy use efficiency. Introduction of green shipping has also been considered in order to reduce emission of harmful substances and thereby make shipping operation much more environmentally-friendly. | |
| 14 | Protection of marine ecosystems | This is exemplified by Yang Ming taking actions and adopting strategies to manage the impact its shipping operation has on the marine ecosystems and to protect the environment, preserve the ecosystems, and maintain biodiversity. | |
| 15 | Disposal of waste and abandoned vessels | This is exemplified by Yang Ming’s management and reduction policies of waste generated by shipping operation, including if responsible dismantling, recycling and tracking system are established for abandoned vessels. | |
| 16 | Management of wastewater discharge | This is exemplified by Yang Ming’s treatment of ballast water, discharge of wastewater generated by shipping operation, the policies of their reduction, as well as the handling of pollution incidents, subsequent review procedures, and preventive measures. | |
| Social | 17 | Employee treatment and benefits | This is exemplified by Yang Ming guaranteeing a competitive salary for its employees, implementing a mechanism for equality opportunity, as well as offering benefits, rewards, and care. | |
| 18 | Recruitment and cultivation of talents | This is exemplified by Yang Ming offering proper assistance to employees’ career planning and carrying out talent cultivation programs. | |
| 19 | Labor rights | This is exemplified by Yang Ming’s emphasis on human rights issues and implementation of relevant policies including non-employment of child labor, zero discrimination, and objection to forced labor. Their purpose is to strengthen strategies and actions for employee diversification. The company also demonstrates its inclusivity by embracing employees with different gender identity, ethnicity, nationality, age, religious background, and sexual orientation. Considering the specialist characteristics, Yang Ming extends the abovementioned inclusivity in the form of physical and mental care for its sea crew | |
| 20 | Occupational safety and health | Yang Ming emphasis on the safety at work environment on board its maritime transport fleet and on land, the promotion of employees’ health, measures for preventing work accident, and relevant management. | |
| 21 | Community care and public welfare events | This is exemplified by Yang Ming’s involvement in social participation, including the education and promotion of maritime culture, support for local infrastructure, assistance in community development, and care for the underprivileged. | |
| 22 | University-industry-government partnerships and global participation | This is exemplified by Yang Ming offering employment opportunities to the public, maritime training (university-industry-government partnerships and specialist courses), and support for the promotion of national policies. Global participation includes partnering with international organizations, support for international initiatives, planning and implementation of activities in support of public policies. | |